Company: InfoStaff
Location: Pontiac, MI 48343
Type: Full Time
Experience: Experienced
Compensation: $67,000 - $85,000
Education: Bachelor of Science
Travel: Up to 25%
Will Relocate: No
Shift: First

Primary Duties and Responsibilities (details of the basic job functions):

Serves as a team member in implementing and supporting moderately complex new and/or revised processes, systems or networks. Reviews client requirements and recommends technology solutions that are cost effective and meet IT architecture standards. Acquires an understanding of user requirements and prepares progress reports for project/maintenance tasks. Develops system specifications, prototypes, and documentation in accordance with IS standards. Responsible for the completion and quality of assigned deliverables to ensure meeting department objectives.

Preferred Qualifications:


•IDCP -Data Center Networking

•ITIL Practitioner -Service Desk Incident and Problem Management/Release & Control

•HP Accredited Integration Specialist (AIS)

•TSM (Tivoli Storage Manager)


•BICSI Technical -Data Center Facilities management

•BICI Technical -Installer II

•Microsoft MCSA


•Cisco Certified Design Associate (CCDA)

•Cisco Certified Network Professional (CCNP)

•Ayaya Certified Specialist (ACS)-Design, Implement or Contact Center (ACA) – Certification in Design, Implement or Contact Center

•Dell Certification – PowerEdge, Configuration & troubleshooting

•Dell Certification – HDW-Maintenance Client Class II


Experience in/with:

•Responding to customer incidents and restoring service (using documented process and work around)

•Analyzing customer incidents and/or requests and reviewing and selecting the most appropriate plan to restore service

•Documenting a complete solution (current assessment, gap analysis, proposed solution, bills of materials, configuration specifications, etc.

•Mapping customer requirements to detailed solution design

•Leveraging advanced monitoring tools to collect information and affect configuration changes

•Designing and configuring monitor and alert parameters within ipsentry

•Use and management of manageengine service desk plus

•Configuring, managing and maintaining dell equallogic storage arrays and san components

•Creating, configuring, managing, and maintaining vmware host and guest systems

•Hardware and software deployment and configuration of soekris/m0n0wall devices

•Design, implementation and management of lync 2010/2013

•Design, implementation and management of exchange 2010/2013

•Cisco ex90 and mx300 device deployment, cloud-based activation, and maintenance


Knowledge of:

•Hardware and software languages and ITIL practices and frameworks

•Advanced routers and switch (voice and data) features ([link removed] Advanced BGP routing, complex access lists, radius authentication, QOS and priority tagging, etc.

•Spamtitan email security solution, both hardware appliance and vmware appliance

•Process mapping software and execution (Graham Process Mapping [link removed]+)

•Cisco webex Telepresence service

•Tivoli Encryption software

•Symantec backupexec 2010+ software

•Xactware Xactimate software products

•Stoneriver Reinsurance Solutions software products



Required Qualifications (these are the minimum requirements to qualify):

Bachelor Degree in Computer Science or related field or applicable professional certification and/or two to four years relevant technical and analytical experience.

Requirements include the same as previous in job family plus strong technical and analytic experience.


Experience in/with:


•Supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope

•Analyzing, coding, documenting and testing technology products and systems.

•Implementation and/or modification of current or new technology in order to meet business needs

•Applying standard methodologies and analysis to problem solving

•Developing technology documentation

•Supporting work/projects that require needs and cost/benefit analysis and resolution of changes in project scope

•Gathering business requirements and preparing business proposals for business lines

•Evaluating hardware and software products and developing recommendations for management

Knowledge of:

•System operation practices

•Security and control procedures

•Computer technologies and multi-platform capabilities


Ability to:

•Learn to use new concepts and technologies

•Evaluate moderately complex problems/changes and understand the inter-dependencies between components

•Develop solutions requiring analysis and research


Strong written communication skills, including, but not limited to, procedures and technical material preparation and presentation.

Salary Range: $67,000 - $85,000

About Us

Company Name
2107 N Decatur Rd., Ste 153, Decatur GA, 30033