Company: Sigmatek Consulting
Location: Seattle, WA 98170
Type: Full Time
Experience: Experienced
Education: Bachelor of Science
Travel: 100%
Will Relocate: No
Matt Morris
P: 303-867-0163


Lead business process related consulting engagements. Analyze business requirements for customers, in pre-sales (scoping) and post-sales engagements, and map business processes to proposed technical solution. Assess gap between current and future business processes and develop operational readiness plans



  • Analyze and document current business processes, perform health check on existing business operations in selected domains by using industry standard methodologies such as Six Sigma
  • Drive functional scoping sessions for Transformation programs, using a business process approach
  • Review business requirements documentation from the customer
  • Participate in system requirement analysis sessions to ensure business requirements are correctly mapped to system requirements
  • Assess impact of proposed technical solution upon the existing business processes, and recommend changes in organizational responsibilities and methods and procedures
  • Review customer/SI generated end-to-end solution and UAT test scripts and advise delivery team on impact
  • Carry out business readiness assessment prior to new solution deployment and execute on behalf of the customer selected business deployment tasks
  • Participate in selected business deployment work streams and generate work stream specific deliverables
  • Individual Contributor role, with matrix management of some consulting delivery engagements including resources from NCSI, Solution Delivery and Solution Engineering
  • Successful pre-sales and post-sales consulting engagements
  • Quality of business process definitions and business process design
  • Acceptance of deliverables by customer
  • Peer recognition as domain subject matter expert


Experience & Requirements:

  • 9-10 years minimum, the majority of operational roles
  • Lead of several consulting engagements with direct accountability for engagement/workstream deliverables
  • Successful design of major new solutions, based on commercial products
  • Successful design and implementation of Business Transformation programs in the telecoms industry.
  • Meeting/exceeding nonfunctional requirements for new BSS/OSS stacks as well as tuning existing stacks to improve performance
  • Skills, Knowledge, Experience, Network (Commercial, Industry, Technical, Business, Managerial).
  • A minimum of 8 years experience in IT-led business requirements
  • Proven analysis techniques
  • Knowledge of eTOM process maps
  • Strong operational practice of BPM methodologies and tools
  • Well-developed knowledge and understanding of the global telecommunications marketplace , from  both technical and business perspectives
  • Demonstrated knowledge of one or more Communications Service Provider markets
  • Demonstrated domain knowledge in at least one BSS/OSS domain
  • Experience delivering solutions for Communication Service Providers
  • Minimum of 6 years experience with large-scale telecom BSS, OSS, or NMS applications such as Billing, Order Management, Customer Care, Circuit Design/Assign, Provisioning, Network Inventory, Network/Element Management, Outside Plant
  • Certification as six-sigma expert


Personality & Leadership Skills:

  • Business-like presence and ability to interact professionally with customers at all organization levels
  • Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills
  • Ability to work as part of a team to address complex technical problems and work with accounts in complex environments
  • Ability to understand complex organizations and develop consultative delivery skills
  • Ability to moderate and lead requirements meetings with customers IT, Network and Business departments.

About Us

Company Name
Sigmatek Consulting
, Denver CO ,